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COVID-19 Terms & Conditions and What to Expect

Castle Levan is OPEN and part of the Good To Go reopening tourism safely scheme.  Please read all of this page carefully to ensure you can comply and know what is available at the castle and surrounding area.

Cancellation Policy during pandemic

If Castle Levan is required to shut either due to government lockdown or because we have a COVID-19 incident at the castle you will be contacted and your money fully refunded.  If you or your traveling partner have any COVID-19 symptoms do not attempt to come to the castle, contact us as soon as possible to cancel and money will be refunded.  Please see new check-in requirements below.

Check-in Requirements

In response to the current and ongoing COVID-19 outbreak we require all guests at Castle Levan to meet the following criteria before checking in or entering the castle:

You may not check-in or enter the castle if:

1. You have a fever or temperature above 38C (100F)
2. You have a persistent cough or respitory problems
3. You have had contact with any source of the virus.
4. You must bring a face mask with you and gloves are recommended.
5. Current Scottish government regulations state you may NOT share a room with someone from a different household.

We will be taking peoples temperatures with a contactless forehead thermometer before entrance into the castle.  Please do not be offended, this action is being taken to protect yourselves, other guests, the hosts, and to stop the spread of COVID-19 throughout Scotland. If you are refused entry into the castle due to any of the above circumstances we will issue you a full refund.

Castle Levan reserve the right to refuse entry to any guest that does not meet the above criteria.

Should you feel ill or exhibit any symptoms during your stay at Castle Levan you must contact your hosts immediately.   Contact your host Kim on 07890783454 or 01475 639 934.  

Breakfast at the Castle

Breakfast in the Great Hall will be served in 50 minute intervals, allowing your party to have breakfast alone in the Great Hall, with no other guests present.  There are two sittings to choose from:

8:30 Early sitting
9:30 Late seating

Please email us if you wish to prebook a breakfast slot before arrival.  

Precautions taken to protect your safety:

1. Castle Levan has a maximum guest capacity of only 4 guests, two double rooms on separate floors, limiting your exposure compared with larger hotels.
2. Breakfast room exclusive to your party.
3. Face masks are required in shared staircase and gloves are recommended in shared staircase.
4. 2M social distancing rules will be followed.
5. Individual jams, butter, juices, salt/pepper will be used for breakfast service. There will be no shared buffet.
6. Hand sanitizer will be available for guest use in common areas.
7. Your hosts will be checking their own temperature to ensure guests safety.
8. Any guest feeling unwell during their stay here should inform their hosts 

What to Expect in local area

It is mandatory in Scotland to wear facemasks in all indoor communal spaces and public transportation.  Please be sure to bring your own mask.  

Restaurants and pubs in our area are open for takeaway only.  You make pickup takeaway or order delivery and eat in your room.  Our website, castle-levan.com has a page called Restaurants and Pubs, please check this page for what is open and phone numbers to reserve tables ahead of your stay here.  We will try to keep this page up-to-date, but it is best to check by phone or website with the local restaurant direct.

 
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